At MH Florist, we prioritize your satisfaction. If for any reason you’re not completely happy with your purchase, we’re here to help make the return process as easy and straightforward as possible.
Eligibility for Returns
You can return most items within 30 days of receiving your order, as long as the following conditions are met:
- The item is unused, unassembled, and in its original condition.
- The item is returned with all original packaging, including tags, labels, and any included accessories.
- The item is accompanied by proof of purchase (receipt, order confirmation).
- Please Note: Final sale items, custom-made orders, and gift cards are non-returnable.
Return Process
- Contact Our Support Team: Email us at [email protected] or call us at (213) 555-1234 with your order number and the reason for your return.
- Receive Return Authorization: We will provide you with a return authorization and further instructions on how to ship the product back to us.
- Prepare Your Item for Return: Repack the item securely in its original packaging and ensure that it is in its original condition.
- Ship the Item: Once the return authorization is received, ship the item to the address provided.
- Please note, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment.
- Full Refund: A full refund is issued for returned items that meet all eligibility criteria.
- Partial Refund: For items that show signs of use, damage, or missing parts, we may issue a partial refund or deny the return.
- Please Note: Shipping costs are non-refundable unless the item was damaged upon arrival or you received the wrong product.
Exchanges
We offer free exchanges for defective or damaged items. To request an exchange, follow the same return process above, and we will ensure the replacement item is sent to you once we receive the defective item.
Non-Returnable Items
The following items are non-returnable:
- Items marked as Final Sale.
- Custom Orders or personalized items.
- Gift Cards.
- Items damaged due to misuse, improper care, or installation.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the order. We will arrange for a replacement or refund at no additional cost. Please provide photographs of the damage and your order details to expedite the process.
Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect.
- Free Returns for Defective Items: We will cover shipping fees for returns involving defective or incorrect items.
How to Contact Us
If you have any questions or need further assistance with your return, please don’t hesitate to get in touch:
- Phone Number: +1 (213) 555-1234
- Email: [email protected]
- Support Hours: Mon to Fri: 8:00 – 20:00, Saturday: 9:00 – 17:00, Sunday: 8:00 – 11:30
This return policy ensures transparency while being customer-friendly, allowing flexibility for returns and exchanges. You can adjust the terms to match your business operations.