At MH Florist, we are committed to providing high-quality products that meet the highest standards of craftsmanship and design. We stand behind every item we sell and offer a warranty to ensure your satisfaction and peace of mind.

Warranty Coverage

Our warranty applies to all products purchased directly from MH Florist and covers the following:

  • Manufacturing Defects: This includes any defects in materials or workmanship found in the product under normal use.
  • Structural Integrity: We cover any issues related to the structural integrity of furniture such as tables, chairs, and mirrors.
  • Electrical Components: For lighting products, we cover defects in electrical components like wiring, switches, and lamp sockets.

Warranty Period

  • Furniture and Mirrors: 1-year warranty from the date of purchase.
  • Decorative Lights: 1-year warranty from the date of purchase.
  • Decorative Objects: 6-month warranty from the date of purchase.

What is Not Covered

The warranty does not cover:

  • Normal wear and tear, including scratches, fading, or other damage caused by regular use.
  • Damage due to improper installation, assembly, or maintenance.
  • Damage resulting from misuse, abuse, accidents, or alterations.
  • Items marked as “final sale” or “as-is.”
  • Changes in wood or fabric appearance due to environmental factors such as exposure to direct sunlight, humidity, or temperature fluctuations.

How to File a Warranty Claim

To file a warranty claim, please follow these steps:

1. Contact Us: Email us at [email protected] or call us at (213) 555-1234 with your order number and details of the issue.

2. Provide Photos: To expedite the process, please provide clear photos of the defect or issue.

3. Inspection: Our team will review your claim and may request additional information if necessary.

4. Resolution: Once the claim is validated, we will offer one of the following solutions:

  • Repair of the defective item.
  • Replacement of the defective item with the same or similar product.
  • Refund or store credit for the defective item (if repair or replacement is not possible).

Exclusions and Limitations

  • Our warranty is only applicable to the original purchaser and cannot be transferred.
  • Warranty claims can only be processed for items purchased through our official website or authorized retailers.
  • The customer is responsible for shipping costs related to the return or repair of products under warranty unless the defect is due to a manufacturing fault.

Contact Us

If you have any questions about our warranty policy or need assistance, please don’t hesitate to get in touch with our customer service team at:

  • Phone Number: (213) 555-1234
  • Email: [email protected]
  • Support Hours: Mon to Fri: 8:00 – 20:00, Saturday: 9:00 – 17:00, Sunday: 8:00 – 11:30

This policy outlines clear warranty terms and provides customers with easy steps for claims, ensuring a positive post-purchase experience. Adjust the details as needed based on your specific products and company processes.